Our offer: Accessibility guaranteed in case of malfunctions
Your advantages:
- Targeted fault analysis
- Cost efficient unplanned downtime of your machine park
- Best possible availability of your machines
- Optimised preparation for service calls
- Optimised spare parts identification
Included in the service module:
- Multi-media communication using M2M technology
- Prioritised support in the case of service need
- Guaranteed reaction time
- Technical quarterly report 2.0 (TQR) on your machine park
Contact
Messer Cutting Systems (China) Ltd.
Messer Cutting Systems (Suzhou) Ltd.
Room 3, 528 Nanbang Road
Kunshan 215300
Jiangsu Province
P.R. China
eSupport
- Telephone support (Call) and on-line access on your machine park
eDiagnostics
- Analysis of faults and function on demand
eCheck Ups
- Evaluation of the current condition of your machine with recommended measures
eMonitoring
- Monitoring of operating conditions
IT-Services
- Consulting and set-up of networks
Application Manager
- Updates and Backups